Cancellation & Refund Policy

Digital Signature Purchase - Applicable for all Classes of DSC

• Before Order creation on Capricorn Portal or eMudhra Portal - 100% Refund
• Before Order approval on Capricorn Portal or eMudhra Portal - 100% Refund
• Cancellation Request due to in-sufficient documentation - 100% Refund
• Upon order approval on Capricorn Portal or eMudhra Portal - No Refund
• Also, request for refund must be submitted within service validity period.

Refund Mode & Duration

Refunds are provided back to customer via online mode (PayU). From the time refund request is received, the amount is refunded within 7 to 10 working days. Exact duration depends on bank holidays and their schedule in processing refund.

Validity Period of Service

DSC Purchase: Applicants are eligible to utilize service to apply for Digital Signature from Saishankar Infocom LLP within 50 days after the date of payment. Within the service validity period, applicants are encouraged to upload required documentation to begin processing of their Digital Signature application.